Sometimes while paying an invoice using Selcom on your Netpoa account, the payment page may return the message:

“This payment was canceled”

This usually happens because the payment session expired, the browser was closed, the mobile money app timed out, you clicked the cancel payment button to pay later, or the payment gateway interrupted the transaction before completion.

If this happens, do not worry — you can still complete your payment using the Add Funds method below.

Step 1: Log in to Your Netpoa Account

Open the Netpoa client area:

Netpoa Client Area

Enter your email address and password to access your account.

Step 2: Open the “Add Funds” Page

After logging in:

  1. Go to the top menu.
  2. Click Billing.
  3. Select Add Funds.

Or open directly:

Add Funds Page

The Add Funds feature allows you to deposit money into your Netpoa account balance.

Step 3: Enter the Same Amount as the Unpaid Invoice

Carefully check the unpaid invoice amount.

Example:

  • If your unpaid invoice is TZS 25,000
  • Enter exactly TZS 25,000 in Add Funds

This is important because later you will use this balance to clear the invoice.

After entering the amount:

  1. Click Add Funds
  2. A new Add Funds invoice will be generated automatically.

Step 4: Pay the Add Funds Invoice Using Selcom

Open the newly generated Add Funds invoice.

  1. Select Selcom as the payment method.
  2. Continue with payment.
  3. Complete the payment using:
    • M-Pesa
    • Airtel Money
    • Tigo Pesa
    • HaloPesa
    • Bank card
    • Other supported Selcom methods

Wait until the payment is confirmed successfully.

Step 5: Confirm Your Account Balance Was Credited

After successful payment:

  1. Return to your client area dashboard.
  2. Check your account credit balance.

The amount you paid should now appear as available credit in your Netpoa account.

Example:

  • Paid TZS 25,000
  • Your account credit becomes TZS 25,000

Step 6: Open the Original Unpaid Invoice

Now go back to the invoice that originally failed.

You can find it under:

Billing → My Invoices

Open the unpaid invoice.

Step 7: Apply the Account Credit

Inside the invoice page:

  1. Click Apply Credit
  2. The system will use your account balance to pay the invoice automatically.

Once applied successfully:

  • The invoice status will change to Paid
  • Your service will activate or renew normally

Important Notes

  • The Add Funds amount should match the unpaid invoice amount exactly.
  • Do not create multiple Add Funds invoices unnecessarily.
  • If payment was deducted from your mobile money but your balance was not credited, wait a few minutes before retrying.
  • Avoid refreshing the payment page during Selcom processing.

Need Help?

If you still experience issues with payment, contact Netpoa support:

You may also contact support through WhatsApp or SMS using the official support numbers listed on the website.

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