Prepared by: Netpoa Technical Support

Version: August 2025

1. What is a Full Backup?

A full cPanel backup contains:

• Your website files (HTML, PHP, WordPress, etc.)

• Your databases (for WordPress, Joomla, etc.)

• Your email accounts and messages

• DNS and account settings

Netpoa full backups come in a .tar.gz file format, usually named like:

2. What You Need Before You Start

✅ Your full backup file saved on your computer.
✅ Access to your cPanel account at Netpoa.
✅ Your domain name pointed to the hosting account.

3. Upload Your Backup to the Server

Option A – Using cPanel File Manager

1. Login to cPanel from your Netpoa client area.
   
   

2. Open File Manager.

3. Go to /home/yourusername/.

4. Click Upload and select your backup .tar.gz file.
   
   

Option B – Using FTP (Faster for Large Files)

1. Open FileZilla or another FTP program.

2. Enter your cPanel username, password, and server address.

3. Upload the .tar.gz file to your home directory.
   
   

4. Extract the Backup File

1. In File Manager, right-click the .tar.gz file.

2. Select Extract → confirm extraction to your home directory.
   
   

You will now see folders like:

5. Restore Website Files

1. Open homedir/public_html/.

2. Select all files and move them into your public_html folder.

3. Replace existing files if prompted.
   
   

6. Restore the Database

Step 1 – Create a New Database

1. In cPanel, go to MySQL® Databases.

2. Create a database and database user.

3. Assign the user to the database with All Privileges.

Step 2 – Import the Database

1. Open phpMyAdmin in cPanel.

2. Select your new database.

3. Click Import → choose the .sql file from mysql/ folder.

4. Click Go.

Step 3 – Update Your Website Config
For WordPress:

1. Edit wp-config.php in public_html.

2. Change:

3. Save changes.

7. Restore Emails

1. From the backup, locate the mail/ and etc/ folders.

2. In File Manager, go to /mail/ and /etc/ on your server.

3. Upload and overwrite files with those from the backup.

4. In cPanel → Email Accounts, recreate the same email addresses.
   
   

8. Test Your Restoration

• Visit your website to confirm it loads correctly.

• Login to webmail to confirm old emails are available.

• Test sending and receiving emails.

9. Clean Up

• Delete the .tar.gz backup file from the server to free up space.

Need Help?
If you have trouble restoring your backup, Netpoa Support can assist you for a one-time restoration fee.
Email: support@netpoa.com
WhatsApp/SMS: +255 755 212 222