This page is a directory. The binding version of the Terms of Service, together with every Schedule and policy, is published at netpoa.tz/legal/tos and is always the current one. Where anything here differs from that document, that document governs.
Every service moves through the same stages. What changes from one to the next is how long each stage lasts.
Sent 14 days before the due date, with the invoice. Not receiving it does not extend anything, so keep your account email current.
A.4The invoice is overdue but everything keeps running. Pay during this window and nothing else happens.
A.6The site, email or server goes offline. Your data is kept but you cannot reach it. Paying brings it back automatically, usually within minutes.
A.6The live account is deleted at the infrastructure level. It cannot be recovered from the server.
A.6Web hosting only. Off-server backups can still exist for up to 30 days, and the last good one can be restored for a fee.
A.7Backups are purged on rotation. No copy exists anywhere on our side, and there is no recovery path.
A.7| Billing cycle | Grace period | Suspended | Terminated | Backup window ends |
|---|---|---|---|---|
| Monthly | 3 days | Day 3 | Day 6 | Day 36 |
| Quarterly | 5 days | Day 5 | Day 12 | Day 42 |
| Annual | 7 days | Day 7 | Day 21 | Day 51 |
Days are counted from the invoice due date. Suspension follows the grace period; termination follows suspension by 3, 7 or 14 days depending on the cycle. The 30-day backup window is a ceiling, not a guarantee — a restore is only as recent as the last backup taken before termination. Schedule A.6 and A.7.
| Billing cycle | Grace period | Server powered off | Disk wiped | Backup window |
|---|---|---|---|---|
| Monthly | 3 days | Day 3 | Day 6 | None |
| Annual | 7 days | Day 7 | Day 21 | None |
While a server is suspended it is powered off but the disk image is kept — pay and it powers back on. After the deadline the disk is wiped and cannot be recovered, and we do not extract data from a suspended or deleted server on your behalf. Keep your own copy. Schedule C.7.
Domains follow the registry’s clock rather than ours, and it is counted from the expiry date, not from an invoice.
| When | What happens | Can you keep it? |
|---|---|---|
| 30, 7 and 1 day before expiry | Renewal reminders to your account email. | Yes — renew now |
| 14 days before expiry | Auto-renew charges your payment method, if you have switched it on. | Yes |
| Expiry day | Website and email go offline immediately — the registry retracts the DNS. | Yes |
| Renewal grace | Typically about 30 days. The domain can still be renewed without a redemption penalty. | Yes |
| Redemption | Typically about 30 days more. Recoverable, but the registry adds a redemption penalty on top of the renewal. | Yes, at a cost |
| Released | The name returns to the public pool. | Anyone can register it |
Grace and redemption lengths vary by extension and are set by each registry — tzNIC for the .tz family. Schedule A.15 and A.16.
| Where the service is | Cost to get it back |
|---|---|
| Grace period | Nothing beyond the invoice. |
| Suspended | No reactivation fee — paying the invoice restores it. One data restore per incident is free. |
| A second restore in the same month | TZS 25,000 each. |
| Terminated, within 30 days |
A restoration fee set by the disk space the account was using, plus the outstanding renewal:
|
| More than 30 days after termination | Not possible — the backups no longer exist. |
| Domain in redemption | The registry’s redemption penalty on top of the renewal — typically USD 80–200 for international extensions, billed in shillings, and set by tzNIC for .tz. |
Fees are in TZS and exclude VAT. A restore after termination is best-effort, to a fresh account — DNS may need re-pointing and add-ons re-purchasing. Schedule A.12 and A.23.
No grace period for a breach of the Acceptable Use Policy, a regulator or court order, or an active security threat such as malware, phishing or a denial-of-service attack.
Terms §5.2A registry can suspend, transfer or cancel a domain itself — after a failed WHOIS check, a court order, a dispute ruling, false registration details or prohibited use. We tell you as soon as we are notified.
Schedule A.22From your client area or by email to info@netpoa.com. Cancellation takes effect at the end of the cycle you have already paid for.
Terms §5.1An unpaid invoice on one service does not suspend your others, unless that service’s Schedule says so or a single failed payment covers both invoices.
Terms §3Keep your account email current — the reminders go there, and missing one does not stop the clock. Switch on auto-renew for your domains — it charges 14 days before expiry, well ahead of the point where anything goes offline. Keep a backup of your own — ours are a courtesy with a 30-day ceiling, and a VPS has none at all.
The nineteen sections of the master agreement. Each one opens at that point in the document.
Nine documents. The Terms are the master agreement; the rest attach to it.
The master agreement — what we provide, what you agree to, how liability is limited and how disputes are resolved. Governs every Netpoa service.
OpenPer-product operational terms for hosting, domains and Cloud VPS, attaching to the master Terms.
OpenWhat we collect, why, who we share it with, and your rights under Tanzanian and international data-protection law.
OpenWhat you can and cannot host, send or store on our infrastructure. Worth reading before you launch — breaches can trigger suspension.
OpenWhen you get money back, when you do not, and how the cool-off period works on a first order.
OpenHow we protect your data: encryption, access controls, incident response and disaster-recovery targets, with RPO and RTO published.
OpenFor customers processing personal data through our services. Roles, sub-processors and breach notification, aligned to the GDPR.
OpenYour rights under Tanzania’s Personal Data Protection Act 2022 — access, correction and erasure — and how to exercise them.
OpenWhat cookies we set, why, and how to turn them off. We do not do behavioural advertising.
OpenAsk before you order rather than after. We would rather spend ten minutes on a question than sort out a misunderstanding later.
