Terms of Service - NETPOA

NETPOA LTD Terms of Service (ToS)

These Terms of Service (the “Agreement”) are an agreement between netpoa.com (“NETPOA LTD” or "NETPOA" or “us” or “our”) and you (“User” or “you” or “your” or "Client" or "Customer"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by NETPOA Ltd and of the netpoa.com or netpoa.co.tz websites (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

1. Account Setup and Contact Information

  • You must provide a valid email address and phone number during signup.
  • NETPOA communicates important updates and notices via email, SMS, or WhatsApp. You are responsible for keeping your contact information up to date.
  • If you are registering a domain, the real owner's contact details must be submitted for compliance with registry requirements (TCRA/TZNIC).

2. Payments and Renewals

  • All services are billed in advance and must be paid on time to avoid suspension.
  • Domains and hosting services are not renewed automatically. You are responsible for renewing them before expiry.
  • NETPOA is not responsible for any loss caused by expired services.
a/. Service Suspension Due to Non-Payment

NETPOA reserves the right to suspend access to services if an invoice remains unpaid past the due date. Suspension may occur immediately without further notice. During suspension, all services including websites, emails, and databases may become inaccessible. A reactivation fee may apply to restore the services.

b/. Service Termination for Overdue Payments

If payment remains overdue for 1 month after the due date, NETPOA may permanently terminate the affected service(s). Terminated accounts may have all data deleted and will not be recoverable. NETPOA shall not be held responsible for any loss resulting from such termination.

c/. Cancellations

Clients may cancel a service at any time by submitting a cancellation request via the client portal. Cancellation requests must be made before the next billing cycle to avoid future charges. Other methods of cancellation are not valid. Once the form submitted account will be cancelled within 24 hours.

d/. Refunds & Money Back Guarantee

NETPOA offers a 7-day money-back guarantee for first-time shared hosting accounts only. Domain names, VPS, dedicated servers, and custom services are non-refundable. Refunds are not issued for accounts suspended or terminated due to policy violations or malware/spam activity. All refunds are processed at NETPOA’s sole discretion.

3. Refund Policy

  • All payments are final. We do not offer refunds unless explicitly stated under a specific promotion.
  • If your account is suspended or terminated due to a violation of our Terms or abuse, no refund will be issued.

4. Abuse, Spam, and Malware Policy

  • Sending unsolicited emails (spam), hosting malware, phishing sites, or participating in any abusive or illegal activity is strictly prohibited.
  • If your account is found to contain malware or is sending spam emails, NETPOA reserves the right to suspend or permanently delete the account without refund.
  • A reactivation or cleanup fee may be required to restore services after such violations.

5. Acceptable Use

  • You may not use our services to host or promote:
    • Illegal content (including copyrighted materials without permission)
    • Hate speech or violent content
    • Adult content (unless on a VPS or dedicated server and approved)
    • Resource-intensive applications without prior approval
  • NETPOA reserves the right to determine what constitutes a violation.

6. Email Service Limits

  • Shared hosting accounts may not be used to send bulk emails, newsletters, or marketing campaigns.
  • For bulk emails, we recommend third-party services such as Mailchimp or Elastic Email.
  • Abuse of email service may lead to account suspension.

7. Resource Usage

  • Clients must not use excessive CPU, memory, or disk I/O on shared hosting plans.
  • Accounts abusing system resources may be limited, suspended, or advised to upgrade to a VPS or dedicated plan.

8. Backups

  • We take regular backups for internal use and disaster recovery purposes.
  • Clients are advised to maintain their own backups. NETPOA is not responsible for any data loss.

9. Suspension and Termination

  • Accounts may be suspended or terminated for:
    • Non-payment
    • Violation of Terms
    • Resource abuse
    • Security risks
  • No refunds are issued after termination for cause.
  • NETPOA reserves the right to refuse service to anyone.

10. Service Availability

  • While NETPOA strives for 99.9% uptime, we cannot guarantee uninterrupted service due to maintenance, technical issues, or factors beyond our control.

11. Limitation of Liability

  • NETPOA shall not be held liable for:
    • Loss of data, revenue, or business
    • Downtime or service interruptions
    • Unauthorized access or damages

12. Privacy Policy

  • We respect your privacy. Your personal information is never sold or shared except:
    • When required by law or regulation
    • For domain registration as required by ICANN/TZNIC
    • With service providers who help us deliver our services

13. Changes to Terms

  • NETPOA may update these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

14. Service Modifications

  • NETPOA reserves the right to modify, suspend, or discontinue any service (or any part of the service) at any time with or without notice.
  • We may add or remove features, upgrade infrastructure, or make changes to pricing or packages.
  • If a major change affects your account or service, we will do our best to notify you in advance through email or other contact methods you provided.
  • Continued use of the service after any modification constitutes your acceptance of the changes.

15. Governing Law

  • These Terms are governed by the laws of the United Republic of Tanzania.
  • Any disputes will be handled in Tanzanian courts under applicable laws.

16. Contact Information

For any queries, reach out to us via:

  • Phone/WhatsApp: +255 755 515 122
  • Email: info@netpoa.com
  • Website: www.netpoa.com